How our Agent(s) turns Conversations Into Bookings

The Challenge

Every booking starts with a message. Someone asks on WhatsApp if a date is free or available. Someone else fills out a small form or sends an SMS. But in many venues, those messages never reach the CRM. They sit in inboxes or get lost between channels.

Teams end up copying details by hand. Marketing can’t see where leads come from. Sales lose track of which requests still need answers. And managers make decisions with incomplete data.

The result? Missed opportunities. Slower replies. Frustrated clients. Rookoo fixes that problem at the source.

The Rookoo Solution

Rookoo connects your everyday conversations directly to Tripleseat. It captures the lead the moment someone starts talking to you. A guest can reach out through WhatsApp, the website chat, or SMS. Rookoo asks simple, human questions to understand what they want. It collects all key details: event type, date, guest count, budget, and special requests.

When the information is complete, a new lead appears in Tripleseat. Your booking manager sees everything right away and can take over. No missed leads. No manual work. Just one smooth flow from chat to CRM.

How It Works

Rookoo’s integration with Tripleseat runs on a secure connection through its own Multi-Channel Platform (MCP).

Here’s how it happens step by step:

• A guest sends a message (channel of choice, where the agent is active).

• Rookoo asks for the right information and confirms details (custom attributes).

• The integration (only) creates a new lead in Tripleseat with all the data included.

• Your sales or event manager gets notified and can follow up right away.

The process takes only a few seconds. Each conversation becomes a structured Tripleseat lead. All context stays linked so your team always knows who said what and when.

Why It Matters

This connection keeps your team fast and your data clean. Rookoo gives venues a way to stay available 24/7 without adding new tools or people. You capture every inquiry the moment it happens. You see exactly where each lead comes from. And you keep full visibility inside Tripleseat.

Your AI assistant handles the first contact, qualifies the lead, and routes it to the right person. It keeps the human touch while removing repetitive work. That means faster replies, better accuracy, and more time spent on closing deals instead of typing.

Results for Event Venues

Venues that use Rookoo with Tripleseat report clear results within weeks.

✅ Every lead is captured in Tripleseat (custom attributes).

✅ Response times improve by up to 70 percent.

✅ Fewer messages fall through the cracks.

✅ Managers gain full insight into lead sources and conversion rates.

Instead of checking multiple inboxes, your team opens Tripleseat and sees the full picture. Each inquiry comes with the conversation history and all the event details already filled in. The integration gives you peace of mind. You know every message counts. You can read the full story of SPIN here.

Frequently Asked Questions

• Does this replace Tripleseat forms?
  No. Rookoo works alongside them. Conversations through chat, SMS, or WhatsApp become leads automatically. Forms keep working like before.
  

• Can Rookoo follow up with guests?
  Yes. It can confirm availability, share menus or PDFs, and upsell packages. Your team steps in when needed.
  

• Is it secure?
  Yes. The integration uses Tripleseat’s official API and encrypted channels through Rookoo’s MCP. Your data stays safe at all times.
  

• Can I control what data gets sent?
  Yes. You can choose which fields sync into Tripleseat, like event type, capacity, or budget.

The Future of Booking Automation

Rookoo and Tripleseat work together to make event management simpler. Every chat, message, or text becomes a real booking opportunity.

Your AI assistant never sleeps. It greets every guest, asks the right questions, and keeps your CRM up to date. You focus on what matters most: creating great events.

Rookoo and Tripleseat make that possible. Simple. Fast. Connected.

If you are interested in learning more about the Rookoo assistants (AI Intake, Event Planner, or WhatsApp host) you can read more about Wintercircus's AI intake assistant, Betsy here. Or Trenara's FAQ support assistant, Walter here. If you rather see it in action, book a demo here (or join us for a coffee in Wintercircus!)