🏓 Turning conversations into bookings day and night

SPIN, a leading US event and venue management company, and the original ping pong social club, is a place where people come together for great food, friendly competitions and feel-good events. It’s where eatertainment meets an epic night out.

They have several locations across the US and their venues are always buzzing and full of energy. Their teams do an amazing job handling all incoming event bookings and inquiries.

SPIN offers several ways to inquire or book a business event either via phone, email or directly at the venue, and they wanted to bring that same ease to their website. They want that any customer at any time can book something or get help without waiting.

“Lisa, SPIN's new AI Event Agent is supporting the sales team to increase conversion, taking event orders, answering client questions 24/7, and making the booking process in Tripleseat fast and seamless.”

👋 Say hi to Lisa

Together with Rookoo, SPIN launched Lisa, an AI assistant that lives on the SPIN website. Lisa helps both B2C and B2B guest book events, request quotes or get answers instantly.

She understands the difference between a private birthday party and a corporate event, guiding each website visitor through a tailored intake procedure that feels natural and personal. Lisa also knows the details that matter. Each SPIN venue has something unique, from venues and menus, to location specific options and venue capacities.

Behind the scenes, she’s connected to Tripleseat, a leading event management platform used by top restaurants and venues to manage bookings, contracts and customer communication. This direct integration allows Lisa to pass bookings directly into SPIN’s system in a pending state ready for a human confirmation.

And we’re not stopping there. Future integration with Sevenrooms would make Lisa even more capable of connecting the dots between guest experience and operations.

📊 Results so far

Since going live on the 1st of October, Lisa already generated over $25,000.00 in B2B bookings. The sales team already described Lisa as a great addition to their team, providing a “head start” with new leads, and pending bookings, and supporting them with increasing conversion significantly.

Lisa also handles any other questions that customers have 24/7, and gives the Sales team more time to focus on creative planning or relationship building. The result? Faster response times, smoother workflows and a great experience for both the client as well as the sales team.

👀 Looking ahead

We’re proud of the collaboration with the SPIN team. Working with Pieter, Mike and Lisa has been a delight just like the results we have achieved so far. Lisa has become part of the team and is helping SPIN stay connected 24/7. Try Lisa on the SPIN website and see her in action.