Please choose one of the available options. 🤖
We've all been there. You are expecting a package, your flight was delayed or you quickly want to cancel your order last minute. And there is nothing more annoying that you have to go through a prescripted chatbot that does not have any of the options available and either wants to upsell or give random information.
Don't get me wrong I'm not against prescripted chatbots, but there is a time and place when these buttons work and when you should simply not offer them. Making chatbots more conversational would dramatically increase the effectiveness.
And that is exactly what this new wave of LLMs and GPTs allow you to do. Let's talk about conversational AI and the customer service pigeon that never sleeps.
Conversational AI is a sophisticated blend of machine learning and natural language processing (NLP) designed to simulate engaging human conversations. It’s the antidote to frustrating phone, or chatbot, menus and the long waits, offering instant, personal dialogue with an AI assistant that understands and responds like a human would.
What are the benefits?
- Always On: Rookoo assistants are here 24/7 and don't need breaks
- Scalability: Without increasing your staff you can add on more assistants even during unexpected events, peak hours or offer weekend support.
- ROI: Just like any other piece of software, implementing AI requires an investment and buy-in from several teams, but it is less than you think and it quickly becomes your financial MVP.
- Personal Touch: Our assistants have memory and it remembers how you like to communicate and/ or is able to give personal advice.
Trust us when we say that not every customer issue is a walk in the park. Nor should you just use AI to solve anything. Keeping your team in the loop is what we strive for and teaching them how to delegate and use AI interally and externally is what we aim for.
Remember, just like AI, our feathered friends are ready to help and assist you. Reach out and see it action!
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