Feature

Event management

Every event gets its own workspace. The inquiry, the conversation, the bookings, the documents, the timeline. All connected. Your team sees the full picture from first inquiry to final wrap-up without switching between tools or chasing updates.

One workspace per event

A wedding inquiry comes in. Over the next six weeks, there are emails, a WhatsApp exchange, two phone calls, a revised quote, a catering change, and a confirmed floor plan. In most venues, that info ends up in five different places. In Rookoo, it all lives in one event workspace. Every event moves through clear stages: draft, inquiry, confirmed, completed, archived. Your team always knows where things stand without asking around.

Every detail, traceable

The original conversation is linked directly to the event, so every question, preference, and agreement is traceable. Resource allocations handle the details: which room, which caterer, which AV setup, what time, with buffer periods for setup and teardown. Tentative or confirmed, it's all visible on the timeline. You can track custom data too. Dietary restrictions, parking arrangements, decoration preferences. Whatever matters for your venue.

Connected across the system

Need to share event details with the customer? A secure link gives them direct access, not back-and-forth PDFs. And because the event workspace is connected to your inbox, calendar, and AI agent, every update syncs across the system. Change a booking date, and the calendar reflects it. Confirm an event, and allocations update. No one has to remember to tell someone else.

  • One workspace per event, everything linked
  • Clear stages from inquiry to archived
  • Resource allocations with dates, buffers, and statuses
  • Shareable event pages for your customers

I talked to a venue manager who had the details of a 200-person corporate event spread across 14 email threads, a shared Google Doc, two WhatsApp groups, and a paper folder. She was doing a great job. But imagine if all of that was in one place. That's what we built.

Anthony Meirlaen
Co-Founder & CTO, Rookoo

Anthony Meirlaen, Co-Founder and CTO of Rookoo

Made with love for the event professional

Your 24/7 digital colleague

Your Rookoo digital colleague handles event inquiries while you sleep. A customer messages at 11 PM asking about a corporate dinner for 80? The agent checks your calendar, confirms availability, and qualifies the lead. By morning, it's ready for your team.

  • Trained on your venue data and business rules
  • Checks and manages your events calendar
  • Fills your CRM and booking software automatically
  • Hands off to your team with full context
  • Works across chat, WhatsApp, email, Instagram, and SMS
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Smart calendar

One calendar. Your team and your AI agent both read and write to it. When a customer asks if Saturday the 14th is available, they get a real answer in seconds. No calling the office, no 'let me check and get back to you.'

  • Your AI agent checks availability in real time
  • Prevents double bookings automatically
  • Syncs with Google Calendar and Outlook
  • Buffer times for setup and teardown built in
  • Confirmed, tentative, and cancelled statuses
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Event playbooks

Rookoo reads every conversation, every event detail, and every calendar booking. Then it builds a step-by-step plan for event day. Dietary requirements buried in a WhatsApp message? AV setup agreed over email? It's all in the playbook. Your team walks in prepared.

  • Auto-generated from real conversations and event data
  • Step-by-step with clear responsibilities and timing
  • Track progress live as your team executes
  • Required and optional steps, clearly marked
  • No more carrying everything in your head
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One inbox for every channel

Your event inquiries probably live in five different places right now. Email, WhatsApp, Instagram DMs, maybe a shared mailbox. Rookoo puts them all in one inbox where your team and AI assistants share the same context. Everyone sees what's happening and who's handling it.

  • Every channel in a single shared inbox
  • Your team and AI assistants, side by side
  • Automatic assignment with clear ownership
  • Full conversation history at a glance
  • SLA tracking and CSAT surveys built in
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Integrations

Rookoo connects to the CRM and booking tools your team already uses. Data flows between systems automatically. No duplicate entry, no manual exports, no 'did you update the spreadsheet?' conversations.

  • Works with leading CRM and booking systems
  • Automatic data sync across your tools
  • No more duplicate entry or manual exports
  • Your data stays consistent everywhere
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Reporting

Which channels bring in the most inquiries? How fast does your team respond? Where do leads drop off? Rookoo pulls data from every conversation, booking, and event so you stop guessing and start seeing what's actually happening.

  • Conversation, event, and booking data in one place
  • Response times, resolution rates, and SLA tracking
  • Agent and AI performance, side by side
  • CSV export for your own analysis
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Security

Your data stays in the EU. We run regular penetration tests. We're GDPR compliant by design, not as an afterthought. Every customer has a data processing agreement. Because trust isn't something you bolt on later.

  • EU-hosted infrastructure
  • Regular vulnerability scans and pen testing
  • GDPR compliant by design
  • Data processing agreements with every customer
  • Enterprise-grade security standards
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