Feature

One inbox for every channel

Your event inquiries probably live in five different places right now. Email, WhatsApp, Instagram DMs, maybe a shared mailbox. Rookoo puts them all in one inbox where your team and AI assistants share the same context. Everyone sees what's happening and who's handling it.

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One inbox, every channel

Right now, your event inquiries probably live in at least four places. Email. WhatsApp. Maybe an Instagram DM someone forgot to forward. A note scribbled on a desk somewhere. The collaborative inbox puts everything in one place. Every channel feeds into one view. Web chat, email, WhatsApp, Instagram, SMS, Telegram.

AI and team, same screen

Your team and your AI agent work from the same screen. When the AI handles an inquiry overnight, your team picks up the thread in the morning with the full context right there. No forwarding. No 'what did the customer say again?' Conversations get assigned automatically through round-robin or your own rules. Each one has a clear owner and a priority tag.

Built-in workflow tools

Internal notes and @mentions keep your team aligned without the customer seeing anything. When you need a fast reply, macros and canned responses are one click away. SLA tracking keeps an eye on response times so you know when something is about to slip. And because satisfaction surveys are baked into the workflow, you get customer feedback without adding another tool or another step.

Every channel in a single shared inbox
Your team and AI assistants, side by side

Automatic assignment with clear ownership
Full conversation history at a glance

SLA tracking and CSAT surveys built in

We watched teams paste WhatsApp screenshots into emails to give a colleague context on an event inquiry. That's when we knew: the inbox had to come first. If your team and your AI don't share the same workspace, context gets lost. And lost context means lost customers.

Anthony Meirlaen
Co-Founder & CTO, Rookoo

Anthony Meirlaen, Co-Founder and CTO of Rookoo

Made with love for the event professional

Your 24/7 digital colleague

Your Rookoo digital colleague handles event inquiries while you sleep. A customer messages at 11 PM asking about a corporate dinner for 80? The agent checks your calendar, confirms availability, and qualifies the lead. By morning, it's ready for your team.

Trained on your venue data and business rules
Checks and manages your events calendar
Fills your CRM and booking software automatically
Hands off to your team with full context
Works across chat, WhatsApp, email, Instagram, and SMS

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Event management

Every event gets its own workspace. The inquiry, the conversation, the bookings, the documents, the timeline. All connected. Your team sees the full picture from first inquiry to final wrap-up without switching between tools or chasing updates.

One workspace per event, everything linked
Clear stages from inquiry to archived
Resource allocations with dates, buffers, and statuses
Shareable event pages for your customers

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Smart calendar

One calendar. Your team and your AI agent both read and write to it. When a customer asks if Saturday the 14th is available, they get a real answer in seconds. No calling the office, no 'let me check and get back to you.'

Your AI agent checks availability in real time
Prevents double bookings automatically
Syncs with Google Calendar and Outlook
Buffer times for setup and teardown built in
Confirmed, tentative, and cancelled statuses

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Event playbooks

Rookoo reads every conversation, every event detail, and every calendar booking. Then it builds a step-by-step plan for event day. Dietary requirements buried in a WhatsApp message? AV setup agreed over email? It's all in the playbook. Your team walks in prepared.

Auto-generated from real conversations and event data
Step-by-step with clear responsibilities and timing
Track progress live as your team executes
Required and optional steps, clearly marked
No more carrying everything in your head

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Integrations

Rookoo connects to the CRM and booking tools your team already uses. Data flows between systems automatically. No duplicate entry, no manual exports, no 'did you update the spreadsheet?' conversations.

Works with leading CRM and booking systems
Automatic data sync across your tools
No more duplicate entry or manual exports
Your data stays consistent everywhere

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Reporting

Which channels bring in the most inquiries? How fast does your team respond? Where do leads drop off? Rookoo pulls data from every conversation, booking, and event so you stop guessing and start seeing what's actually happening.

Conversation, event, and booking data in one place
Response times, resolution rates, and SLA tracking
Agent and AI performance, side by side
CSV export for your own analysis

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Security

Your data stays in the EU. We run regular penetration tests. We're GDPR compliant by design, not as an afterthought. Every customer has a data processing agreement. Because trust isn't something you bolt on later.