Feature
Reporting
Which channels bring in the most inquiries? How fast does your team respond? Where do leads drop off? Rookoo pulls data from every conversation, booking, and event so you stop guessing and start seeing what's actually happening.
The questions you can't answer yet
You probably know your venue is busy. But do you know which channel brings in the most inquiries? How long it takes your team to respond on average? Whether leads from Instagram convert better than email? Most venue teams can't answer those questions because the data is scattered. Rookoo brings it together.
Track what matters
Track conversation volume, first-response time, and resolution rates across every channel and inbox. Compare your team's performance with your AI agent's. See which team members handle the most inquiries and how customer satisfaction scores differ across channels. Filter everything by date range, team, agent, or label.
Honest numbers, actionable insights
SLA dashboards show whether you're hitting your response time targets, adjusted for business hours so the numbers are honest. Customer satisfaction surveys run inside the conversation flow, so feedback comes in naturally, not through a separate survey tool nobody opens. Need the raw data? Export to CSV and run your own analysis. The goal isn't more dashboards. It's knowing where you're losing leads, where your team needs support, and what's actually working.
- Conversation, event, and booking data in one place
- Response times, resolution rates, and SLA tracking
- Agent and AI performance, side by side
- CSV export for your own analysis
I asked a venue how many inquiries they got last month. The answer was 'a lot.' That's not a number you can make decisions with. We built reporting because your team deserves to see the real picture. Not a feeling. Numbers.
Anthony Meirlaen
Co-Founder & CTO, Rookoo
Made with love for the event professional
