Feature

Your 24/7 digital colleague

Your Rookoo digital colleague handles event inquiries while you sleep. A customer messages at 11 PM asking about a corporate dinner for 80? The agent checks your calendar, confirms availability, and qualifies the lead. By morning, it's ready for your team.

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Qualified leads while you sleep

A customer messages your venue at 11 PM. They want a birthday party for 60 people, three Saturdays from now. Your digital colleague checks your calendar, sees the date is open, asks about catering preferences and budget, and logs everything into your CRM. By morning, your team has a qualified lead with all the details. No form. No waiting. No lead lost overnight.

Trained on your venue, not generic scripts

The agent is trained on your venue data, your packages, your pricing rules, and your knowledge base. It doesn't give generic answers. It gives your answers. It works across every channel your customers use: web chat, WhatsApp, email, Instagram, SMS. One agent, one configuration, every channel covered.

Smart handoff, your guardrails

When a request gets complex or a VIP walks in, the agent passes the conversation to a team member with the full chat history attached. The customer never repeats themselves. And you decide the guardrails. Configurable procedures let you define exactly what the agent can quote, promise, and book on its own.

Trained on your venue data and business rules
Checks and manages your events calendar

Fills your CRM and booking software automatically
Hands off to your team with full context

Works across chat, WhatsApp, email, Instagram, and SMS

We kept hearing the same story from venue owners. An inquiry came in at 10 PM. No one responded until the next morning. By then, the customer had already booked somewhere else. That's the problem we set out to fix. Not with a chatbot that says 'sorry, we're closed.' With an actual digital colleague that does the work.

Anthony Meirlaen
Co-Founder & CTO, Rookoo

Anthony Meirlaen, Co-Founder and CTO of Rookoo

Made with love for the event professional

Event management

Every event gets its own workspace. The inquiry, the conversation, the bookings, the documents, the timeline. All connected. Your team sees the full picture from first inquiry to final wrap-up without switching between tools or chasing updates.

One workspace per event, everything linked
Clear stages from inquiry to archived
Resource allocations with dates, buffers, and statuses
Shareable event pages for your customers

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Smart calendar

One calendar. Your team and your AI agent both read and write to it. When a customer asks if Saturday the 14th is available, they get a real answer in seconds. No calling the office, no 'let me check and get back to you.'

Your AI agent checks availability in real time
Prevents double bookings automatically
Syncs with Google Calendar and Outlook
Buffer times for setup and teardown built in
Confirmed, tentative, and cancelled statuses

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Event playbooks

Rookoo reads every conversation, every event detail, and every calendar booking. Then it builds a step-by-step plan for event day. Dietary requirements buried in a WhatsApp message? AV setup agreed over email? It's all in the playbook. Your team walks in prepared.

Auto-generated from real conversations and event data
Step-by-step with clear responsibilities and timing
Track progress live as your team executes
Required and optional steps, clearly marked
No more carrying everything in your head

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One inbox for every channel

Your event inquiries probably live in five different places right now. Email, WhatsApp, Instagram DMs, maybe a shared mailbox. Rookoo puts them all in one inbox where your team and AI assistants share the same context. Everyone sees what's happening and who's handling it.

Every channel in a single shared inbox
Your team and AI assistants, side by side
Automatic assignment with clear ownership
Full conversation history at a glance
SLA tracking and CSAT surveys built in

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Integrations

Rookoo connects to the CRM and booking tools your team already uses. Data flows between systems automatically. No duplicate entry, no manual exports, no 'did you update the spreadsheet?' conversations.

Works with leading CRM and booking systems
Automatic data sync across your tools
No more duplicate entry or manual exports
Your data stays consistent everywhere

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Reporting

Which channels bring in the most inquiries? How fast does your team respond? Where do leads drop off? Rookoo pulls data from every conversation, booking, and event so you stop guessing and start seeing what's actually happening.

Conversation, event, and booking data in one place
Response times, resolution rates, and SLA tracking
Agent and AI performance, side by side
CSV export for your own analysis

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Security

Your data stays in the EU. We run regular penetration tests. We're GDPR compliant by design, not as an afterthought. Every customer has a data processing agreement. Because trust isn't something you bolt on later.