How Tour & Taxis and Brussels Special Venues unlocked Agent-to-Agent conversations

How Tour & Taxis and Brussels Special Venues unlocked Agent-to-Agent conversations

When two AI agents start talking to each other on behalf of real organisations, something new is happening. This is that story.

A venue network with 50+ voices

Brussels Special Venues (BSV) is a non-profit network of more than 55 exceptional event spaces across Brussels. From historic landmarks to industrial halls and modern conference centres, BSV helps event organisers, planners, and companies find the right venue for any occasion.

Every week, BSV's AI assistant Bruno handles more than 50 new event enquiries. Bruno collects the details, structures the request, and distributes it to every venue in the network that matches the organiser's needs.

That's a lot of briefings going out to a lot of venues. And for each of those venues, someone — or something — has to read them, check availability, and respond.

For Tour & Taxis, that someone is Toto.

👋 Meet Toto

Tour & Taxis is one of Brussels' most iconic venues. A historic site that has reinvented itself as a destination for large-scale events, corporate gatherings, and cultural moments.

As a member of the Brussels Special Venues network, Tour & Taxis receives a steady stream of inbound event enquiries through BSV.

The challenge wasn't a lack of interest. It was the volume and pace of it.

Event enquiries don't arrive neatly packaged. They come at all hours, missing details, and often asking several questions at once. Before Rookoo, the Tour & Taxis team had to manually read each briefing from BSV, cross-check their availability, and compose a response - all before a competitor venue had already replied.

So together, Rookoo and Tour & Taxis introduced Toto: a dedicated AI event assistant that operates as a full member of the team, handling first-line responses to every BSV briefing that comes in.

🤝 Agent meets Agent: how it works

This is where the story gets interesting.

When an organiser submits an event request through Brussels Special Venues, Bruno — BSV's AI assistant — picks it up. Bruno qualifies the enquiry, collects the missing details, and sends a structured briefing to every venue in the network that could be a fit.

One of those briefings lands in Tour & Taxis' inbox.

Toto reads it.

Not a human. Toto.

Toto parses the briefing: event type, number of guests, preferred dates, setup requirements, and checks availability directly against Tour & Taxis' calendar. From there, the conversation branches:

• If the date works, Toto responds with a proposal. It outlines what Tour & Taxis can offer, invites the organiser to react, and keeps the conversation moving.

• If the date doesn't work, Toto doesn't just say no. It asks whether the organiser has flexibility, proposes alternatives, and keeps the door open.

When the organiser responds positively and the conversation is ready to move forward, the Tour & Taxis team steps in — with full context, without starting from scratch.

Two AI agents. One seamless conversation. A human team that enters exactly when it matters.

📊 Early results

Toto launched recently and is already finding its feet. In the first phase, Toto has handled more than 150 inbound email conversations — briefings from Bruno and direct enquiries alike.

Availability is currently checked against a live Sharepoint-connected calendar, with a planned migration to Rookoo Calendar as the next step. As that infrastructure deepens, Toto's ability to respond faster and more accurately will grow with it.

This is early. But the foundation is solid.

👀 What this means

The BSV and Tour & Taxis story is more than a productivity win. It's a glimpse at how AI is beginning to reshape the connective tissue between organisations.

Bruno and Toto aren't just automating tasks, they're creating a new kind of operational relationship. One where a network-level agent and a venue-level agent collaborate in real time, passing structured information back and forth, so that humans only need to step in when a real decision needs to be made.

For event organisers, that means faster answers and less friction. For the Tour & Taxis team, it means fewer cold enquiries to triage and more time focused on the events that are actually happening.

For the broader venue industry, it raises a question worth sitting with: when your network starts talking to AI, is your venue ready to respond?

What's next for Toto?

The migration to Rookoo Calendar will give Toto a more robust availability layer, allowing it to check and confirm dates in real time with even greater precision. As Toto handles more conversations, its briefings to the team will become richer and its responses more refined.

And as Bruno continues to scale, distributing 50+ enquiries per week across 55+ venues, the value of having a venue-side agent that can match that pace becomes increasingly obvious.

We're proud to be part of Tour & Taxis' next chapter. And we're even prouder that it starts with two agents having a very productive conversation.

Want to see how Rookoo can work for your venue? Book a demo or come find us at Wintercircus. Or if you want to learn more about any of our other customers and their agents, you can read more about Peggy (Clays) here, or learn more about Emma (Event Mosaic) here or Betsy (Wintercircus) here.